Office Polices

Legalities

-Christopher Jewell is a registered name for The Healing Jewel, LLC.

-The Healing Jewel, LLC is a Michigan Limited Liability Company.

-Christopher Turkaly is a Michigan Licensed Massage Therapist and sole proprietor.

-Business and professional liability insurance are both maintained.

Payment

Payment is due at the time of service unless we agree otherwise or you have insurance that requires another arrangement. Cash and check are preferred. However, I also accept all major credit cards. I do not accept tips nor gratuities.

Cancellation

Please provide at least a 4-hour notice when canceling or rescheduling an appointment. Otherwise I will consider it to be a “Late-Cancel.” 

Late-Cancel & No-Show Policy

I understand that last minute emergencies arise and that life happens. 

1. The first time you late-cancel and/or no-show for a scheduled appointment, I will not take any action. 
2. The second time you late-cancel and/or no-show I will charge you 50% of the appointment you missed and ask you to prepay all future appointments.
3. The third and ensuing time that you late-cancel and/or no-show I will charge you 100% of the appointment you missed, ask you to prepay all future appointments, and may possibly terminate your services.

Exceptions can be made on a case-by-case basis and we both have to agree. 

Refund Policy

There are no refunds for completed sessions.

If for some reason you prepay for a session and cancel with at least a 4-hour notice, I will be more than happy to give you a full refund.

Appointment Time

I consider your appointment commencing at the scheduled time that we have agreed upon. In order to receive the maximum amount of time, please arrive at least 5-10 minutes before your scheduled time. 

When you arrive – have a seat in the lobby and enjoy water or hot tea. I will greet you as soon as I finish with my previous client. 

Session Length

The total amount of time listed for the appointment is the total time that I will spend with you. This includes going over paperwork, answering any questions, offering suggestions for self-care, as well as the treatment. 

If you arrive early, the time begins upon entering the treatment room. 

If you arrive late, the appointment will end at the scheduled time. 

Paperwork

Please complete any paperwork before your appointment. Otherwise, you will need to complete forms during your appointment, therefore giving you less treatment time.

Sickness

All of my services are not appropriate care for infectious or contagious illness. If you have a fever, known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, I request that you cancel your session. If you are unsure about the severity of your symptoms, please contact me.

Weather

Inclement weather may also result in the need for late cancellations. Please do not risk your own safety in trying to make your appointment. 

Also, I will do my best to give advance notice if I am closing or need to cancel due to bad weather. 

Packages

Packages are a great way to save some money and to prepay for future sessions. The current list of available package options is always available in my office as well as on the website.

There is no expiration date for when package sessions need to be completed. Also, packages can be shared with others that you know, though I may ask for something in writing from you when this occurs.

The refund policy for packages is as follows – completed sessions will be billed at the current regular price and the difference will be refunded.

Contacting me

When I am with a client, I give them my undivided attention. This may make me often not immediately available. 

You can always:

-text or leave a voicemail: 248-252-3817

-send an email to: chris@christopherjewell.com

I check each of the above contact methods on the same device, so it is only necessary to contact me via one method. I will make every effort to return your message within 24 hours, with the exception of weekends and holidays. 

Directions (See map below)

The easiest way to get directions to my office is to use an online map program. (Please note that some of them will direct you to the middle of the office complex.)

The address is 7399 Middlebelt Rd, Ste 1, West Bloomfield, MI 48322. 

Which is located on the North East corner of Middlebelt and 14 Mile Road in an office complex. 

I am located inside the Healing Redefined suite, which is in the building farthest north – closest to the gray fence.

The entrance is on the side of the building (facing the gray fence).

Handicap Parking/Accessibility

The handicap parking spot is located on the front of the building – which faces Middlebelt. It is clearly marked and there is a ramp to make it easy to go from the parking lot to the sidewalk.

Non-Handicap Parking

Park along the gray fence (at the very north of the office complex).